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Right Sounds treatment cancellation policy

Non-emergency cancellations require 24 hours’ notice. Non-emergencies include vacations, pre-planned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as an “emergency” (see below).

The session must be cancelled no later than 24 hours before the appointment. If non-emergency cancellations become excessive, the client may lose his or her weekly slot in the clinician’s schedule. If the session is not cancelled with 24 hours’ notice it will be billed at the full rate.

Emergencies require notification by 3pm, the day before your appointment. Emergency cancellations are accepted only for illness, illness of a family member or death in the family. These sessions must be cancelled by 8am on the day of the appointment.

Please do not come, or bring your child, to the office with a fever, strep, unidentified rash, diarrhoea, vomiting or any highly contagious illness. You or your child must be fever-free for 24 hours prior to the session. If you or your child arrives ill, you will be dismissed and charged for the session.

Right Sounds initial assessment cancellation policy

Please be advised that you must send a deposit of 50% of the full fee within seven days of booking your appointment to hold the time slot. This fee is to review your records and communicate prior to the evaluation.

If you must cancel your appointment, you must do so 72 hours (three days) before the appointment to receive your deposit back (minus the time already taken to review your files, records, etc.) If you fail to cancel your appointment within that time frame or if you miss the appointment, you will forfeit your deposit.

Right Sounds charges

Please discuss our charges at your initial appointment
You may be charged at the hourly rate for or part thereof for:

  • Assessments
  • Reports
  • Resource preparation
  • Phone calls to schools and meetings with your child’s teachers
  • Follow up phone calls